Need Telephone Answering Services?

DMD has your needs answered.

DMD is a leading provider of fast, accurate and personalized telephone answering services in Phoenix, Arizona. Since 1980, we have specialized in call answering services that combine top-tier answering technology with excellent customer service.

We closely partner with our clients to meet their changing requirements. Through customized scripting, we can forward your messages to any device you choose — smartphone, cell phone, pager, email account, or fax — in any format.

You can rely on our 24/7, bilingual live answering service to log service requests, schedule appointments, route messages to on-call repair technicians and so much more. Your business won't miss calls when your lines are busy or when your office is closed. With our telephone answering services, your office staff will be freed to focus on other areas of your business.

Top-Quality Customer Service

Professional, courteous customer service is the heart of what we do. Our operators are an extension of your front office. They understand the importance of making a favorable first impression and genuinely helping your callers.

We give our operators the training and technology needed to dispatch your messages accurately and efficiently, with complete confidence. Once a call is complete, with just one keystroke, the message is immediately dispatched to its intended recipient. We make sure that messages reach the right people, right away.

Customizable Call Handling

When you choose DMD, you'll benefit from industry-leading technology. Our state-of-the-art scripting software and database capabilities provide the flexibility to handle complex dispatching requirements with speed and efficiency.

We'll carefully assess your needs to customize your greetings and to determine accurate instructions for delivering your messages. Some clients request that all incoming calls go straight to voicemail, bypassing an operator. Other clients ask us to route email messages to multiple accounts simultaneously. How messages are routed depends entirely upon the needs of your business.

Likewise, DMD's experienced staff is happy to offer you advice on the best practices — and cost-saving methods — for dispatching messages. Understanding our clients' needs, and delivering customized services to meet those needs, is an essential part of how we've maintained lasting client relationships.

Specialized Services for Medical Professionals

For three decades, DMD has worked closely with physician offices to provide innovative medical call center services. In fact, we have tremendous experience with anesthesia scheduling, which often means handling surgeons' call-answering needs in emergency and trauma situations. This medical answering service has bilingual answering service capability.

We also provide a popular virtual office service in which we assume all front-office tasks such as mail processing, faxes, appointment reminders, and insurance verification for our clients. With virtual office service, our clients don't need an office or office staff, benefitting from lower overhead costs.

What are your call answering needs? Let's get started today!