Our Services include:
- Live Agents
- Call Management
- Cutting Edge Technology
- Quality Control
- On-call Scheduling
- Voicemail Services
- Anesthesia Scheduling
- Bilingual Operators and Services
DMD provides reliable, friendly, and efficient customer service while improving the bottom line of your practice.
Call us at 602-266-2557 for a free, customized quote.
Call Answering Services We Offer
- 24-hour live answering service
- Bilingual answering service
- Virtual office services
- Voice mail services
- On-call scheduling
- Anesthesia scheduling
Bilingual Answering Service
Has your medical practice experienced an increase in Spanish-speaking patients? If so, now might be a good time to consider a medical call center that offers a answering service with bilingual capability — like Dependable Medical Directory. We offer bilingual operators on staff, as well as access to a 24-hour interpreting service.
When you choose Dependable Medical Directory, language barriers will never be an issue for your callers. Founded in Phoenix, Arizona in 1980, our answering service has years of experience with serving the needs of Spanish-speaking callers.
Our Answering Service Understands the Needs of Spanish Speakers
Metropolitan Phoenix has a large Hispanic population, and many of our clients are located in Phoenix. For this reason, bilingual capability is an essential part of our overall medical call center services.
Spanish-only speakers face unique challenges when seeking medical help. Many are elderly, and rely on younger, English-speaking family members to assist them with translation. Of course, these family members are not always available to help.
Language barriers can make patients feel isolated and hesitant to call for medical help. Unsure of their English skills, Spanish-only speakers feel even more uncertain when challenged to describe a medical condition in English. This only underscores the importance of having a bilingual medical call center as a partner in customer service.
We'll Partner with Your Practice
Our answering service goes beyond having Spanish speakers on staff. To help your Spanish-only patients feel more at ease, we’ll collaborate with your practice to create a greeting with a stronger Spanish-language emphasis. Several of our clients utilize English and Spanish-language greeting tapes.
Further, when a call involves highly technical medical terminology, and precise wording is necessary, we offer another level of expertise. Dependable Medical Directory’s live answering service will connect the call seamlessly to a third-party medical interpreter. Just as the Spanish-speaking person feels reassured by being understood, the physician receives medical information exactly as it is as intended.