Our Services include:
- Live Agents
- Call Management
- Cutting Edge Technology
- Quality Control
- On-call Scheduling
- Voicemail Services
- Anesthesia Scheduling
- Bilingual Operators and Services
DMD provides reliable, friendly, and efficient customer service while improving the bottom line of your practice.
Call us at 602-266-2557 for a free, customized quote.
Call Answering Services We Offer
- 24-hour live answering service
- Bilingual answering service
- Virtual office services
- Voice mail services
- On-call scheduling
- Anesthesia scheduling
Call Answering Services
Since 1980, Dependable Medical Directory (DMD) has provided high-quality answering services designed specifically for the medical community. Our mission is to provide medical offices like yours reliable, professional, accurate, and prompt service.
What Makes Us Different?
Just as our agents provide callers a high level of customer service, our staff will work closely with you to ensure that you’re given top-quality answering services in the most cost-effective means possible. We believe in providing our clients with highly personalized service and working in their best interests.
Personalized service also means that we listen carefully to your needs, to customize your greetings and to determine accurate instructions for delivering your messages. At the same time, we’re happy to offer you advice on best practices — and cost-saving methods — for dispatching messages. Understanding our clients’ needs, and delivering customized services to meet those needs, is critical to keeping our clients satisfied.
Customization and Flexibility
Just how customized can we make our medical call center services? The answer depends precisely on your business needs.
- We can answer your calls with the greeting of your choice, and modify it as required.
- We can convey messages to the appropriate physicians, knowing when - and when not - to contact them.
- We can dispatch your messages in any format - to a pager, smartphone, cell phone, email address, or fax.
Over time, if you require changes to your greeting, contact information, or forwarding instructions, we’ll be ready to make real-time updates to your records.
In fact, some clients ask that their calls go straight to voicemail, bypassing an operator. Others want email messages to reach multiple accounts simultaneously. Even further, our standard procedures provide that we call patients back to make sure that their doctors have returned their calls. How we handle your calls can be as simple or complex as you’d like.