Frequently Asked Questions

I’m seeking a doctors’ answering service, and I need to watch costs. How much does Dependable Medical Directory charge? Our standard billing package charges clients only for operator activity in your specific account. Standard billing charges begin at $70.00 per billing cycle. We will also work with you on many alternative methods of billing if you prefer.

Are there other billing methods available? We have developed a number of billing methods to answer the needs of medical offices. After all, no two offices are the same. You can choose to be billed by time, number of calls we receive, or by the number of doctors in your practice. It all depends on what you’re comfortable with — we’re happy to collaborate with our clients to help them control their costs.

My office is different from most others. Can you accommodate our procedures
to meet my needs? Yes. The management and staff of our doctors’ answering service will customize your account to ensure as much or as little detail as you want. We also collaborate with you to develop any special protocols or procedures you want, and our experienced managerial staff is always available to consult with you on such matters at no extra charge to you.

Who is Dependable Medical Directory, and where are you located? DMD is located in Phoenix, Arizona and has been a leading medical answering service since 1980. Because we are owned by health care professionals, we consider ourselves a true doctors’ answering service. We have a clear and up-to-date understanding of how the needs of physician practices are evolving. While most of our clients are located in Arizona, our system is capable of handling calls on a national basis — and we have a toll free number for your convenience.

I just bought a new smart phone. Can DMD send my calls to this phone? Absolutely! Powered by Startel’s Call Management Center system, we have the flexibility and technical capacity to dispatch and document your calls in any manner you choose. Our platform will interact with all techologies and carriers, including Blackberry, iPhone, and digital pagers.

My practice has many Spanish-speaking patients. Do you have bilingual operators? Yes. Most of the time, DMD has a Spanish speaking operator on staff, providing bilingual answering service. In addition, we utilize a third-party translation service, TeleInterpreters, who will translate calls in any language, at any time this service is required.

Speaking of staff, what is your turnover rate? Ten of our employees have been with us for over 10 years. Also, 75% of our employees have been with us over 2 years. Our doctors’ answering service has found that hiring people who have experience in customer service is a key reason why we have such a high retention rate. Customer service comes first.

Have a question of your own? Let’s get started.