Our Services include:
- Live Agents
- Call Management
- Cutting Edge Technology
- Quality Control
- On-call Scheduling
- Voicemail Services
- Anesthesia Scheduling
- Bilingual Operators and Services
DMD provides reliable, friendly, and efficient customer service while improving the bottom line of your practice.
Call us at 602-266-2557 for a free, customized quote.
Call Answering Services We Offer
- 24-hour live answering service
- Bilingual answering service
- Virtual office services
- Voice mail services
- On-call scheduling
- Anesthesia scheduling
Live Answering Service
When you hire an answering service to answer your calls, shouldn’t your callers have the option to speak with a live person?
Dependable Medical Directory thinks so. In an era when many companies say they offer a live call-answering service, but in reality offer only an automated system, Dependable Medical Directory always gives callers the option to speak directly with a customer service agent.
Operators at Dependable Medical Directory answer calls 24 hours a day, 7 days a week, 365 days a year. Our answering service is always available. Our offices never close.
Customer Service
Our staff cares about your callers and wants to do what’s best — for your callers and your practice. Our highly trained staff assures callers that their needs will be met quickly and thoroughly, with courtesy and respect. We will follow up with patients to verify whether their calls have been returned.
We truly want callers to remember how well they were treated. After all, in the patient’s point of view, your answering service is a reflection of your practice.
Our Technological Advantage
In addition to being focused on customer service, our agents are mindful of dispatching your messages quickly and accurately. To do so, they receive extensive training with our phone system technology, which is an indispensable part of how we provide fast, efficient and cost-effective message forwarding services to our clients.
Startel’s Call Management Center (CMC) software is our technological backbone, which seamlessly integrates Internet, email and phone systems into one easy-to-use system. Dependable Medical Directory is proud to say that we have worked with Startel for more than 20 years. CMC enables us to customize greetings, notification rules, and message formats in any way a client needs.
When you need to notify a physician of an emergency situation, you can count on Dependable Medical Directory’s live agents.
Other Popular Services
As a part of our call-answering services, we offer a bilingual answering service. For physicians who don’t have an office, we have introduced a virtual office service that combines our medical call center services, with the capacity to manage mail, faxes, appointment verification and other office tasks.