Medical Call Center Services

Whether you are an anesthesiologist, a family practitioner, a cardiologist, a nurse, a surgeon — or any other medical professional — your call will be handled promptly and professionally by Dependable Medical Directory's call center.

As a physician-owned company, we're very aware of trends in medical care and challenges posed by the economic environment. Medical practices face a wide variety of pressures. For this reason, we're determined to give our clients the best service possible at the most cost-effective price point.

Our carefully trained call center agents have considerable experience in serving the medical community. Three-fourths of our employees have been on our staff for two years or more.

Our Physician-Focused Experience Counts

While our call center agents are not medically trained — we make that very clear to callers who seek our advice — they are educated about essential medical terminology, and their knowledge grows with experience. Coupled with our commitment to outstanding customer service, our physician-focused call center experience is the main reason why we have satisfied physician practices since 1980.

Our expertise as a call center for the medical community is particularly helpful in the specialization of anesthesia scheduling, which involves listening carefully to surgeons' needs — often in emergency and trauma situations. When seconds count and there's no margin for error, we make absolutely certain that the right anesthesia professionals receive the request for support.

We also work collaboratively with physicians to customize how messages are delivered, relaying them in any imaginable way — to the physician's home or cell phone, or other location, in any format: pager, smartphone, cell phone, email address, and fax. If contact information changes, we're always ready to make real-time updates to records.

Powered by Cutting-Edge Technology

Our high level of call answering services would not be possible without our solid technological foundation — Startel's Call Management Center (CMC) system. We have been a proud partner of Startel for 20 years.

Startel's market-leading technology enables us to program physician preferences into our system with incredible detail. If a physician wishes to be called on his cell phone first, and home phone second - or if calls from a specific patient require special handling — our operators can relay the message by pressing just one button.

And when a message fails to reach its intended destination — possibly because a physician has turned off his phone — Startel's CMC software notifies us why the transmission failed. We already have a head start on re-routing the call.

Have a need for medical answering services? Let's get started today.